xacoolpin Shipping Policy

Last Updated: September 2026

At xacoolpin, we believe shipping should be simple to understand — no fine print, no surprises. This policy explains exactly what happens after you place an order, when you can expect your package, and how to reach us if anything goes wrong.

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The 7–15 Day Window — What It Means

Our standard delivery window is 7–15 business days after your order has been dispatched. That means:

• Business days are Monday through Friday, excluding weekends and public holidays.

• The countdown starts when your parcel leaves our warehouse — not when you place the order.

• Orders are usually processed and handed to the carrier within 1–3 business days.

• So in total, most customers receive their order within 8–18 business days from the purchase date.

Please note: 7–15 business days is an estimate, not a guarantee. Remote areas, customs inspections, severe weather, and peak holiday seasons can occasionally add a few extra days.

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Order Processing

We process orders Monday through Friday, excluding public holidays. During busy sale periods or launches, processing may take up to 4 business days. You will receive a shipping confirmation email with a tracking number once your order is on its way.

If you place an order on a weekend or holiday, processing begins on the next business day.

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Shipping Costs

Shipping is calculated at checkout based on your destination and order size. We offer:

• Free Standard Shipping on qualifying orders over a minimum amount shown at checkout.

• Flat-rate standard shipping for smaller orders.

• Any expedited options, if available, will be displayed at checkout before payment.

We do not charge handling fees.

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Tracking Your Package

As soon as your order ships, we will email you a tracking number. Please allow 12–24 hours for the tracking status to update in the carrier’s system.

If your tracking has not updated within 5 business days after dispatch, contact us at [email protected] and we will investigate.

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International Orders & Customs

We ship to many countries worldwide. For international deliveries:

• Import duties, taxes, VAT, and customs clearance fees are not included in your order total.

• These charges are the responsibility of the recipient and are collected by your local customs office or carrier.

• Customs processing can extend delivery beyond the 7–15 business day estimate.

• We cannot mark packages as gifts or undervalue them — this is against the law.

Please check with your local customs office before ordering if you are unsure about potential fees.

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Address Accuracy

Please double-check your shipping address before completing checkout. We cannot change the address after an order is submitted.

If a package is returned to us because of an incorrect address, failed delivery attempts, or unpaid customs fees, we will contact you to arrange reshipment. Additional shipping fees will apply.

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Lost, Damaged, or Missing Items

Every xacoolpin shipment is insured against loss and damage during transit.

• Lost in transit: If tracking shows no movement for 15 business days after dispatch, contact us and we will open a carrier investigation.

• Damaged item: Report damage within 48 hours of delivery. Please include clear photos of the item and its packaging.

• Missing item: Notify us within 7 days of delivery so we can review your order.

We will work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.

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Customer Service Hours

Our support team is here to help with shipping questions, tracking issues, and delivery concerns.

Customer Service Hours (UTC+8):

• Monday – Friday: 9:00 AM – 6:00 PM

• Saturday: 10:00 AM – 4:00 PM

• Sunday & public holidays: Closed

We aim to respond to all emails within 24 business hours.

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